Last Updated 16/05/2018 | Version 1.1
Privacy and online safety are important to Coakley & Cox. This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and what we will not do.
Coakley & Cox collects, stores, processes or transmits data in order to provide Services to Customers. This may include marketing of services, the processing of orders for Customers and customer support activities, or for the purposes of conducting corporate activities such as interacting with suppliers, job applicants or administration.
Coakley & Cox will collect a range of information about the Subject, either via activity via our website, emails, customer support, telephone, in person or at trade shows. This information includes:
We will not collect sensitive categories of data without their explicit consent.
Coakley & Cox does not undertake any automated decision making relating to any Service activities except for third party fraud checking services that may automatically decline a credit or debit card transaction.
Coakley & Cox will not collect data relating to minors as defined under UK law. Minors as defined by UK law are not permitted to use Coakley & Cox Services or interact with us as a corporate entity.
Coakley & Cox may from time to time contact the Customer via email regarding service related matters such as billing, product support and logistics.
We will keep your personal information for as long as you are a customer of Coakley & Cox.
After you stop being a customer, we may keep your data for longer so we are able to respond to any questions or complaints and to comply with any legal and accounting requirements.
Coakley & Cox will not share Subject data with a third party not directly associated with the provision of services without their explicit consent. Coakley & Cox will also not transfer Subject data to a third party country outside of the UK or EEA that is not compliant with the applicable data protection laws via adequacy agreement, Binding Corporate Rules or other legally appropriate means as defined by the Information Commissioner’s Office without their explicit consent.
At Coakley & Cox we make use of a number of 3rd party organisations so that we can deliver services to our customers. Whilst the following list is not intended to be exhaustive, Coakley & Cox typically only transfers the personal data relating to our customers, where required for the activities set out below, to the following third parties or Data Processors:
|Analytics, Advertising, Marketing||View||Legitimate Interests|
|Microsoft Ltd||Email and internal document management||View||Legitimate Interests|
By interacting with Coakley & Cox as defined in this policy, the Subject provides their consent for this transfer and use of our Data Processors and their Data Sub-Processors, and for transfer to any other appropriate third party Data Processor for the purposes of delivery of the Services and customer relationship management activities.
Coakley & Cox uses appropriate technical and organisational security measures within our sphere of responsibility to ensure an appropriate level of confidentiality and integrity.
Should there be a concern regarding a possible security incident or data breach, please email firstname.lastname@example.org.
a. To Operate Our Services. Some cookies are essential to the operation of our website and Services. We use those cookies in a number of different ways, including:
b. To Analyze and Improve Our Services. Cookies help us understand how to make our website and customer services work better for You. Cookies tell us how people reach our website and they give us insights into improvements or enhancements we need to make to our website and Services.
5 b) How We Use Other Technologies
5 c) How To Manage Cookies
Your web browser may allow You to change Your cookie preferences. Please consult the help section of Your web browser or follow the links below to understand Your options, but please note that if You choose to disable the cookies, some features of our website or Services may not operate as intended.
5 d) Cookie Table
Cookies that we commonly use are listed below. This list is not exhaustive, but describes the main reasons we typically set cookies.
|These cookies are used by Google Analytics to distinguish different users and provide analytics.|
You may download the AppChoices app to opt out in mobile apps. In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technologies to identify the fact that You have visited our website or seen one of our advertisements, and we may provide that Data to one or more third party advertising networks.
The Data we provide may include the time and date of Your visit to our website, pages viewed, links clicked and other information that does not disclose Your ‘real world’ identity. Those advertising networks may recognize the web beacon or cookie associated with Your visit to our website when You visit other websites on which they serve advertising, and they may make decisions about the advertisements You see based on it.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time, or discuss any other data protection matters with us, by contacting us at email@example.com or write to Coakley & Cox Ltd, Unit 32 – 35, Haverscroft Industrial Estate, Attleborough, Norfolk, NR17 1YE
Data Subjects, Controllers or any other concerned parties wishing to discuss matters relating to data protection, such as a Subject Access Request or concern over accuracy of collected data, please email firstname.lastname@example.org or write to Coakley & Cox Ltd, Unit 32 – 35, Haverscroft Industrial Estate, Attleborough, Norfolk, NR17 1YE. The email address is monitored within working hours and you should receive a reply within 7 working days.